Refunds & Returns Policy – myGP Store
Learn about the refunds and returns policy for myGP Store. Find information on how to return an item, your right to cancel, and our process for issuing refunds.
Click on one of the links below to jump to the listed section:
Lost Parcels - Parcel Tracking
To track the parcel, identify the carrier from the invoice, take note of the customer’s postcode, and use one of the official tracking websites below:
Damaged Products and Returns
Based on the review, possible solutions include:
- Partial refund if the product is still usable (light damage).
- Refund upon return of the product once it reaches our warehouse.
- Immediate refund if the product is destroyed and not worth returning.
If a damaged item requires collection, PowerBody will not cover the cost of collection or return shipping.
Returns Policy
Retail customers are entitled to return products within 14 days of receipt, provided items are in their original condition.
Refunds are issued once the item is returned to our warehouse. Shipping and return costs are non-refundable. No restocking fee applies.
All returns: Please email store.support@mygp.com and our team will contact you to arrange your refund change tot his